Director of Hospital Operations
JOB SUMMARY
Director of Hospital Operations is responsible for planning, directing, and leading the day-to-day operations of one or more hospitals for Baylor Scott and White Health (BSWH), which includes all hospital operating units, professional services, support functions, and other services. Responsible for ensuring that BSWH hospitals deliver high quality patient care and efficient services delivered in a cost-effective manner. Oversees and leads the development and implementation of hospital plans, policies, programs, and initiatives required to achieve financial, service, quality, regulatory, and community objectives. Leads operational activities to assess, measure, and evaluate current and proposed hospital programs, processes, and practices and implements improvements as necessary. Ensures the hospital operations are compliant with all applicable federal, state, local government laws and regulations, accrediting agency standards, and BSWH system-wide policies and controls. May represent the hospital and its operating units to external authorities or constituencies. Works closely with hospital President, clinical leadership, and the BSWH executive team to improve and grow operations of the hospital in accordance with overall BSWH strategies and objectives.
An entity Director translates and implements strategic plans and objectives for area of responsibility. Makes final decisions on operational matters and ensures achievement of objectives. Recommends policies and organizational changes for area. Plans and executes projects and initiatives that meet annual objectives. Plans and directs the operations of a department or area, with responsibility for staffing, processes, budgets, and costs of the unit. Leads and advises subordinate(s) to meet schedules, resolve technical problems, and monitor performance. Has a larger, more complex organization or functional area than a manager. Often has one or more managers or supervisors reporting to the role.
ESSENTIAL FUNCTIONS OF THE ROLE
1. Directs operations for assigned area of responsibility for BSWH.
2. Recommends and implements strategic and operational plans and priorities aligned with BSWH overall business objectives.
3. Develops and implements operational policies, programs, and initiatives that ensure attainment of performance targets, standardization of processes, appropriate staffing levels, and financial performance.
4. Collaborates with the leadership of each operational area to build relationships, improve communications, and ensure the highest levels of patient satisfaction and staff engagement.
5. Drives implementation of new business models, technologies, and practices based on business improvements and best practices.
6. Leads analysis and reporting on hospital and regional quality and financial metrics and implements actions to improve where necessary.
7. Improves organizational performance by identifying opportunities for improvement and recommends processes for improvement.
8. Communicates progress and insights on operational initiatives to senior leadership, cross-functional stakeholders, and employees.
9. Participates in operational committees and work teams across BSWH, collaborating on any inter-departmental needs, issues, and areas of improvement.
10. Ensures compliance with all applicable laws and regulatory requirements, as well as BSWH systemwide policies and procedures.
KEY SUCCESS FACTORS
1. Bachelor's degree in business, health care administration, or related field preferred. Master's degree preferred.
2. 3
years of experience in health care operations or related area.
3. Experience in a leadership role preferred.
4. Ability to achieve results in a complex, highly matrixed organization, through direct leadership and influencing skills.
5. Excellent verbal and written communication skills at all levels of the organization.
6. Demonstrated ability to drive teams to decisions, synthesize varying points of view, and make course corrections as required.
7. Ability to establish credibility through clear and data driven discussions and presentations.
8. Demonstrated experience with data analysis, financial statements, and decision-making tools.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note:
Benefits may vary based upon position type and/or level
QUALIFICATIONS
- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
- EXPERIENCE - 3 Years of Experience
Estimated Salary: $20 to $28 per hour based on qualifications.
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